Cancellation/Refund Policy
At Luxit Wellness, we strive to provide our customers with the highest level of satisfaction. If you need to cancel an order or request a refund, please review the following policy:
Cancellation Policy:
Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. To request a cancellation, please contact our customer service team at [Contact Information] with your order details.
Cancellation After 24 Hours: Orders cancelled after the initial 24-hour window may be subject to a cancellation fee. The amount of the fee will depend on the status of your order and any costs incurred by Luxit Wellness.
Cancellations Due to Unavailability: In the event that a product becomes unavailable after you have placed your order, we will notify you as soon as possible. You will have the option to cancel the order and receive a full refund, or choose an alternative product of equal value.
Refund Policy:
Refund Eligibility: Refunds may be issued for eligible orders that meet the criteria outlined in our cancellation/refund policy. To be eligible for a refund, the item(s) must be unused, unopened, and in their original condition.
Refund Processing Time: Once your cancellation request is approved, refunds will be processed within 7 business days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method and financial institution.
Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is not available, refunds may be issued via store credit or an alternative payment method determined by Luxit Wellness.
Non-Refundable Items: Certain items may not be eligible for refunds, including but not limited to personalized/customized products, perishable goods, and digital downloads. Please contact us for clarification if you have any questions about the eligibility of your order for a refund.
Contact Us:
If you have any questions or concerns about our cancellation/refund policy, please contact our customer service team at luxitwellness@gmail.com. We are here to assist you and ensure that you have a positive experience with Luxit Wellness.
Policy Updates:
Luxit Wellness reserves the right to update or modify our cancellation/refund policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy.